Fraud Scoring Usage

Comments

7 comments

  • Avatar
    Jason

    Any one else figure out how to get this functioning yet?

    0
    Comment actions Permalink
  • Avatar
    Jason

    Three months out from when I created a ticket about this and I still don't have any answer.

    I guess no one else is using fraud scoring?

    0
    Comment actions Permalink
  • Avatar
    Alisdair Troup

    Hi Jason

    I also have not seen any "official" documentation on this, but through some experimentation, have managed to figure out some basics.

    If you go to system config -> Fraud factors ( searching fraud in the search does not work for some reason)  you will be able to select from a number of attributes that you wish to assign to the orders.  You then set a value or threshold and a then assign a points value to order that match each line in the configuration. 

    As far as I can tell any order that gets in excess of 100 points goes on hold automatically and raises a system alert for someone to follow up on.

    We largely meet our fraud analysis needs out with RO, so this is only providing a couple of specific scenarios that we have set up. 

    If anyone manages to figure out any other insights or gets some documentation, the please post it here so we can learn more. 

    I hope this helps!

     

    0
    Comment actions Permalink
  • Avatar
    Joe B.

    Alisdair, 

    Thank you for the post. We do have this feature slated for "official" documentation, however your coverage above covers the functionality effectively. Set up risk factors you'd like to consider, ascribe a value of how much risk to assign to each specific factor, any orders over 100 points is placed on hold and a system alert triggered for CS personnel to follow up on.

    We will get a document into the how-to area as soon as possible.

    0
    Comment actions Permalink
  • Avatar
    Jason

    Thanks for the feedback Sam and Alisdair. I've got those basics figured out, which I haven't been able to derive, is what the available values for specific checks are. For example, I want to flag orders based on AVS or CVV value, but none of the values that I've tried work correctly.

    Any idea where the result values come from (are they derived within RO, imported from the channel, or...)?

    Thanks.

    0
    Comment actions Permalink
  • Avatar
    Joe B.

    AVS, CVV, and other processor information are channel and payment specific and show up under the "Message" area of your payment tab. You'll want to touch base with support to confirm your configuration to ensure you have as much information coming in to evaluate in risk factors as you can.

    0
    Comment actions Permalink
  • Avatar
    Jason

    Thanks Sam. I guess your last sentence is exactly what I’m looking for help with. I opened ticket 8907 on 10/31/16, and haven’t gotten a response with the information about our configuration and what is available yet.

    0
    Comment actions Permalink

Please sign in to leave a comment.