At times when encountering an issue you'd like to send to RetailOps Support, it may be helpful to include a screen recording to show the issue in action. This article details how to create screen recordings and how to send those to RetailOps Support.
Create Screen Recordings on Mac
QuickTime Player is a native Apple program available on all Mac computers. You may use this to create screen recordings.
- Open QuickTime Player. In the menu bar, go to File > New Screen Recording.
- In the Screen Recording window, press the [Record] button.
- Either click on the screen to record the full screen or drag your cursor around the portion of the screen you'd like to record. Your recording will start immediately.
- When you're done recording your video, press the [Stop] button in your top-nav bar.
Create Screen Recordings on Windows
Although QuickTime Player is also available for Windows, Apple has discontinued support for QuickTime for Windows, leaving it vulnerable to security issues. As such, we do not recommend using this for screen recordings.
Unfortunately, not all versions of Windows have a native application to create screen recordings. However, there are a number of free options available if you do not already have a tool. This section details how to create screen recordings using Jing, a free screen and video capture software from Techsmith. You can download Jing here. Please note: Jing only allows screen recordings up to 5 minutes in length.
- Open Jing. Hover over the Jing sun icon and select the Capture node.
- Select the area to be captured using one of three methods:
- Click on a specific application window to capture that window.
- Click-and-drag over an area of the screen to capture that specific area.
- Click on the desktop of a screen to capture the entire screen.
- In the bottom-left corner of the selected area, press the [Capture a Video] button.
- If you have not already configured your Audio Input preferences, you will be prompted to do so before the recording starts.
- When you finish recording, press the [Stop] button.
- Press the [Save] button to save the video file to your computer.
Upload and Send Video Captures to RetailOps Support
RetailOps Support allows for file attachments up to 20MB in size. Though this will suffice for most support tickets, video files can become quite large. You would not be able to send video attachments larger than 20MB through email or through the support web form.
To send these videos, you would need to upload the video to the cloud using services such as Google Drive, Dropbox, OneDrive, or iCloud. Watch the video below to see how to upload and share videos using Google Drive.