Order Consolidation FAQs

What is order consolidation?

Order consolidation was developed to decrease shipping costs by minimizing the number of shipments. With this new feature, two orders with the same delivery address will get merged automatically.

How does it work?

If two orders come in with the same Shipping Address--including the same recipient name--all the items on the order get added onto an informational record (this record is hidden from users). While the two original orders still exist separately, the informational record is what's evaluated for fulfillment. This typically results in fewer shipments created.

So if both orders have items from your local inventory, those will get added onto the same shipment. If both orders have items from the same external vendor, those will get added onto the same shipment as well.

How do I enable order consolidation?

This feature can be enabled through the System Config menu. Check the box for “Enable order consolidation for identical addresses”.

Are there any restrictions on order consolidation?

You should not enable order consolidation if you have multiple sales channels. It’s possible that orders from different sales channels may be merged, which could cause issues with the rules and regulations set by each channel.

Two orders were merged but I want them un-merged; OR two orders were not merged but I want them merged. What do I do?

Though order merging happens automatically, you can still manually merge and unmerge orders through the Order screen. This gives you more granular control to accommodate special circumstances you may encounter. Refer to this article for more info on manually merging and unmerging orders.

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