I’ve entered a search using a “Date Created” filter but RO returns search results outside of the time window specified. Why is that?
The “Date Created” filter uses the UTC (Coordinated Universal Time) time zone. To use the filter correctly for a different time zone, you must specify an offset from UTC time. You can find a list of UTC time offsets here.
For example, say you want to filter for orders created on 4/15/2015. Your time zone is Pacific Time (PT), which requires an offset of -08:00. You would enter the following search string:
date_created: [2015-04-15T-08:00 TO 2015-04-15T-08:00]
What does "Assert Order Status" mean?
If you see messages in your order events that say "Assert Order Status", this indicates the RetailOps team was working on your account to push orders into a proper status in response to a production issue. This is primarily performed as part of an active Support case, please check with your team lead for more information, or contact RetailOps Support.