Add Reason Codes

Add Return Reason Codes

  1. Go to Administration > System Config. At the bottom, click to expand the Codes panel.
  2. Switch to the Return Reason tab.
  3. Press the [Add Code] button at the bottom of the screen.
  4. Enter a Name and a Code.
  5. Set the Restock action to specify whether the item will be restocked:
    1. Checkmark icon. The returned item will be restocked locally.
    2. Pencil icon. The returned item will be restocked remotely.
    3. Red-X icon. The returned item will not be restocked.
  6. Set the Refund and Ship actions. The Refund action specifies whether the customer will be refunded the item total. The Ship action specifies whether the customer will be refunded the shipping charges:
    1. $ icon. The customer will be refunded.
    2. Red-X icon. The customer will not be refunded.
Add Return Reason Codes

Add Inventory Adjustment Reason Codes

  1. Go to Administration > System Config. At the bottom, click to expand the Codes panel.
  2. Switch to the Inventory Adjustment tab.
  3. Press the [Add Code] button at the bottom of the screen.
  4. Enter a Name and a Code.
  5. Set the adjustment Type:
    1. Add. Units will be added to the desired lot.
    2. Subtract. Units will be subtracted from the desired lot.
    3. Move. Units will be moved into a different container.
    4. Receive. This is deprecated and will be removed.
    5. Ship. This is deprecated and will be removed.
Add Inventory Adjustment Reason Codes

Add Discount and Cancel Reason Codes

  1. Go to Administration > System Config. At the bottom, click to expand the Codes panel.
  2. Switch to the desired tab (Discount Reason or Cancel Reason).
  3. Press the [Add Code] button at the bottom of the screen.
  4. Enter a Name and a Code.
Add Discount and Cancel Reason Codes
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