Summary of System Alerts

System Alert
Definition
Action Item Applies to order returns only. Action items are notes manually entered by a user when returning an item through the Order Returns tool.
Channel Cancel Fail
RO has attempted to notify the sales channel that the customer order has been canceled. However, the attempt has failed.
Channel Catalog System Error
RO has attempted to send catalog data to the sales channel. However, an error in the sales channel has caused this to fail.
Channel Catalog User Error
RO has attempted to send catalog data to the sales channel. However, the feed template has been misconfigured and thus, it is sending invalid data to the channel.
Channel Complete Fail
RO has attempted to notify the sales channel that the customer order has been fulfilled/completed. However, the attempt has failed.
Channel Refund Due
The refund was unable to be processed through Channel Advisor and will need to be processed manually based on payment types.
Channel Rejected Tracking
Tracking information is different than what is currently selected (e.g. Fedex's shipping was used but uploaded into Channel Advisor as USPS) or mismatched quantities have been entered into Channel Advisor.
EDI 810 Invalid EDI 180 regards invoice specific errors. This may include invalid order shipment (OS) items, duplicate items, items linked to other orders through Dropship/JIT and incomplete orders with no OS items attached.
EDI 850 Failed to Transmit
EDI 850 regards PO-specific errors including missing quantities, shipping details, and payment terms.
Insufficient in-store inventory
Applies to POS orders only. There are not enough units of the requested item stored inside the retail store zone to fulfill the order.
Inventory Sync Failed
RO has attempted to send data on inventory levels to the sales channel. However, the attempt has failed.
Inventory Unavailable
There are no longer enough units of this item available to fulfill the order. This often means either that inventory has been reserved by another order or that inventory has been moved into a non-pickable location.
Magento Failed to Update Inventory
RO has attempted to send updates on inventory levels to Magento. However, the attempt has failed.
Order Expired The customer order has reached or exceeded its Cancel Date without reaching Status: Fulfilled. However, the order has not been canceled yet.
Order requires review
The order is missing one or more items to allow processing, which may include: insufficient funds, incorrect payment type, invalid items, missing shipping service or no service selected, or contains items that are no longer available/in stock.
Payment Settlement Nsf
Upon payment settlement, the funds are not sufficient either because they are not available or they do not meet the order total.
PO ready for review
The PO has turned to Status: Review to be reviewed before manual submission to the vendor. This is intended for manual PO workflows that do not utilize the automatic PO transmission feature.
PO Ship address changed after submission Applies to Dropship orders only. The Ship Address was changed after the PO went into Status: Submitted.
Return Submit Fail
RO has attempted to submit data on order returns processed through RO. However, the attempt has failed.
Ship Map Failed
Ship mapping from a specified source (e.g. ChannelAdvisor, Buy.com, Amazon) was not setup in Shipping Setup to have a default shipping method. Orders will not ship until mapping has been setup.
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