You can search for orders in the Customer Service tool by toggling to Orders mode and entering data into the search field. However, you can perform specialized searches on each of the data fields to pinpoint your results. To search by a specific field, enter its corresponding Search Modifier before you enter the search terms.
To find the order indicated, use any of the search examples in the table below to refine your results.
Search by Product on Orders
The same functionality available in the Product Search tool can also be used to search for customer orders. In the context of customer orders, this functionality would search for orders that contain products specified by your search query.
For more information on how to search by product most effectively, refer to this article on Product Search.
Search by Order Attribute
If you've created custom order attributes, you can search for orders by these order attributes. This would function in the same way as searching by product attributes. For more information, refer to the first section of this article on Product Search.