Search for Customer Orders

You can search for orders in the Customer Service tool by toggling to Orders mode and entering data into the search field. However, you can perform specialized searches on each of the data fields to pinpoint your results. To search by a specific field, enter its corresponding Search Modifier before you enter the search terms.

To find the order indicated, use any of the search examples in the table below to refine your results.


Search By
Search Modifier
Example Search
ID
id:
id: 5609
Status
status:
status: fulfilled
Customer
customer_name:
customer_name: "christian PALIE"
Date Created
date_created: [start date TO end date]
date_created: [2016-04-01 TO 2016-04-30]
Channel
channel_name:
channel_name: "CA FR"
Sub-Channel
subchannel_name:
subchannel_name: cdiscount
Channel Reference Number
channel_refnum:
channel_refnum: 15282761
Ship Service
ship_service_name:
ship_service_name: standard
Total
grand_total:
grand_total: 12.23
Tags
tags:
tags: vip

Search by Product on Orders

The same functionality available in the Product Search tool can also be used to search for customer orders. In the context of customer orders, this functionality would search for orders that contain products specified by your search query.

For more information on how to search by product most effectively, refer to this article on Product Search.

Search by Order Attribute

If you've created custom order attributes, you can search for orders by these order attributes. This would function in the same way as searching by product attributes. For more information, refer to the first section of this article on Product Search.

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