Connect Printers and Scales to RO

Label printers, document printers, and scales are treated as individual terminals in RO. Each device needs to be granted authorization to gain access to RO. However, since you cannot enter user credentials and an auth code through the devices themselves, you must use the RetailOps Connect (ROC) program.

Generate a New Auth Code

  1. In RO, go to Administration > Manage Terminals.
  2. Press the [Register Terminal] button.
  3. Enter a descriptive Name.
  4. Set the Type to Proxy.
  5. Set the Facility where the device will be used.
Generate a New Auth Code

Install and Configure RetailOps Connect

  1. Connect and install your device to your computer.
  2. Download the ROC installer and install the program.
  3. Open the ROC Device Config program on your computer.
  4. Enter a Device Name and select the Media type.
  5. When prompted, enter valid RO user credentials and the auth code.
Install and Configure RetailOps Connect

Test Your Device

  1. In RO, go to Administration > My Terminal Prefs.
  2. Select the type of device.
  3. In the Select a device pane, select the desired device.
  4. Press the [Test Device] button.
Test Your Device


If ROC does not connect to the device server, you may need to restart the ROC Service in Windows.

  1. Open the Start menu. Go to Run.
  2. In the Run window, type in “services.msc” and press the [OK] button.
  3. In the Services window, find the RetailOps Connect service. Right-click and select Restart.
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