Connect Printers and Scales to RO

Label printers, document printers, and scales are treated as individual terminals in RO. Each device needs to be granted authorization to gain access to RO. However, since you cannot enter user credentials and an auth code through the devices themselves, you must use the RetailOps Connect (ROC) program.

Generate a New Auth Code

  1. In RO, go to Administration > Manage Terminals.
  2. Press the [Register Terminal] button.
  3. Enter a descriptive Name.
  4. Set the Type to Proxy.
  5. Set the Facility where the device will be used.
Generate a New Auth Code

Install and Configure RetailOps Connect

  1. Connect and install your device to your computer.
  2. Download the ROC installer and install the program.
  3. Open the ROC Device Config program on your computer.
  4. Enter a Device Name and select the Media type.
  5. When prompted, enter valid RO user credentials and the auth code.
Install and Configure RetailOps Connect

Test Your Device

  1. In RO, go to Administration > My Terminal Prefs.
  2. Select the type of device.
  3. In the Select a device pane, select the desired device.
  4. Press the [Test Device] button.
Test Your Device


If ROC does not connect to the device server, you may need to restart the ROC Service in Windows.

  1. Open the Start menu. Go to Run.
  2. In the Run window, type in “services.msc” and press the [OK] button.
  3. In the Services window, find the RetailOps Connect service. Right-click and select Restart.
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  • 1

    How do we remove an old printer from the list? As systems get updated and change we need to be able to keep the list of devices clean. 

  • 0
    Ally Norman-Daley

    Hi Colin! 

    To remove an old device, you will need to do one of two things, depending on your machine. 

    - In RetailOps Connect, click into the device name field ("Colin's printer") and delete the text of the printer name. If the printer is still installed on the workstation, it will remain in the list of printers in RetailOps Connect, but will not be displayed within RetailOps "My Terminal Prefs"

    - If the above process errors or does not allow you to remove the printer, you'll need to use the following process to clear the registry for RetailOps Connect. This will clear ALL printers for the machine. You will need to reconfigure remaining printers in step 8. 

    1. Inactivate the affected terminal in System Config > "Manage Terminals"

    2. Clear the RetailOps Connect settings in the windows registry (steps 3-6)

    3. In Windows 7 or 10, click the Start Button and search for "Run" in the search bar.

    4. In the Command prompt, type "regedit" and hit Enter.

    5. Locate the following folders: 
      HKEY Local Machine > Software > GudTech
      HKEY Current User > Software > GudTech (Please note: You may not have a "Local user" folder, this is ok, proceed to next step)

    6. Select the rows that say "GudTech", right click and select "Delete".

    7. Register a NEW "Proxy" terminal in the RetailOps System Config > "Manage Terminals" tool, authorize RetailOps Connect using this new Auth Key. (Contact Support if you need assistance with this step)

    8. Register the printers again in RetailOps Connect by setting a device name and label media type

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