Common Error Messages

"Connection to proxy lost" 

A user may receive this error when attempting to print labels or documents. The error indicates that connection between RetailOps Connect and the RetailOps Servers has disconnected, and we cannot communicate with your printers. Please restart the workstation which is running RetailOps Connect for the printer receiving this error. 

 

"Device is offline"

A user may receive this error when attempting to print labels or documents. The error indicates that RetailOps has lost connection with your printer for one of several reasons. 

  • Your device may be powered off or the USB has become disconnected, please power cycle the device, and ensure all cables are connected properly
  • Your label media has jammed, please ensure the label printer is unobstructed by pressing the "Feed" button on the top/front of the printer
  • Your device may be misconfigured in RetailOps Connect, please open the RetailOps Connect application and confirm all printers have been configured with a green check mark, a printer name, and media type selected. Please also check the bottom right corner of the RetailOps Connect window for a green connection globe. Restarting the workstation can also be helpful if all of the above are confirmed. 

 

"PO Number references a non-transmitted PO"

A user may receive this error when using the Data Import tool to upload dropship tracking against a purchase order. Dropship tracking may only be uploaded against POs in a "Submitted" status. Dropship POs which are marked as "Open", "Review", "Ready", "Canceled", and "Complete" may not use the Dropship tracking module, and must use the Beta tracking upload module, or manual intervention from Support. To use the Beta tracking upload module, please contact help@retailops.com for assistance. 

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